Customer Success Engineer | Cybersecurity Expert
Results-driven Customer Success Engineer with 7+ years of experience bridging technical expertise and customer advocacy across cybersecurity, cloud infrastructure, and enterprise support. Proven track record of delivering exceptional customer experiences, accelerating time-to-value, and serving as a trusted technical advisor to enterprise clients.
Customer Success Engineer
Atlanta, GA
Technical expertise and customer success skills that drive results
Career journey in customer success and technical support
CrowdStrike - Atlanta, GA
Delivered world-class technical support and customer success services for enterprise clients, maintaining 95%+ satisfaction. Acted as a trusted advisor during Falcon Host deployments, helping customers reduce time-to-value, optimize workflows, and integrate with tools like Cloud Connectors, Splunk, Jira, and ServiceNow. Served as a customer advocate influencing product improvements, authored technical knowledge resources, and became an SME in cloud-native security and containerized deployments across AWS, GCP, and Azure.
Twilio - Atlanta, GA
Supported a fast-paced cloud communications environment by resolving 35+ concurrent end-user incidents through ServiceNow while collaborating with Security, Networking, and DevOps teams. Led Identity & Access Management for third-party SaaS platforms (Okta, Slack, AWS) and optimized network performance by 18% through process improvements. Partnered with engineering teams on Windows/Linux workspace setups, provided after-hours escalation support for security incidents, and mentored junior administrators.
Apple - Atlanta, GA
Delivered hands-on hardware and software support across Apple's full product suite, specializing in diagnostics and repair of logic boards, SSDs, and network components. Consistently exceeded customer satisfaction targets while managing a high-volume support queue. Led new-hire training bootcamps, streamlined internal knowledge base documentation, and improved remote troubleshooting efficiency by 20%. Empowered customers through step-by-step guidance and security best practices to protect their data and devices.
Insights on cybersecurity, customer success, and cloud infrastructure
Discover how to leverage Ansible and cloud automation tools to streamline security tool deployments and improve consistency.
Read More
Learn how to establish trust and deliver value as a technical customer success professional in complex enterprise environments.
Read More
Explore best practices for deploying zero trust security frameworks across AWS, GCP, and Azure environments while maintaining operational efficiency.
Read MoreProfessional certifications and continuous learning
Ready to discuss how I can help drive customer success for your organization?
contact@christopherlcollins.com
(443) 824-5684
Atlanta, GA
github.com/ccollins90